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Terms and Conditions

Definitions:

1.    "Buyer" or "Client" or "Customer" means the person or company from whom an order is accepted by the seller.

2.    "Seller(s)" or "Company" means Wooduchoose Ltd

3.    "Manufacturer" means Wooduchoose’s approved supply partners.

4.    "Goods" Means the articles or products supplied by the seller to the buyer.

5.    "Order" means the order placed by the buyer for the supply of the goods.

Brief overview:

Wooduchoose is the Seller but the company does not manufacture any goods. Most products are made to order (bespoke/custom made) to the buyer’s requirements stipulated through the interactive online selection process and confirmed by the order.

The Seller has carefully selected and vetted their third-party manufacture partners (Manufacturers). The Buyer makes an informed choice at the end of the pricing process as to which manufacture to use for their chosen products. The name of this manufacture is provided once the order has been placed and payment made.

The Buyer and Manufacturer may communicate directly with each other throughout the order process but Wooduchoose must be made aware of such correspondence. It is recommended that communication regarding any order is made through the Wooduchoose website via the Buyer and manufacturers respective log in areas. This should ensure a smooth transaction in accordance with the Seller’s procedures and obligations.

Pricing:

Although the Seller makes every effort to ensure that published prices and quotes are as accurate as possible the seller reserves the right to refuse the sale of mispriced or misquoted goods.

Where 'estimated prices' are shown these are strictly for guidance purposes only. These figures do not form any part of the sale/transaction process. It is only once fixed prices are obtained and a purchase is made that any terms and conditions regarding prices apply. It is recommended that the Buyer does not rely on any estimated prices as the final product(s) price may vary once the fixed prices are obtained. 

In the case of all products sold, unless the seller expressly provides otherwise the price payable by the Buyer for each delivery shall be the seller’s current price at the date of despatch.

The Seller reserves the right by giving notice to the Buyer at any time before delivery to increase the price of the product/products to reflect any increase in the cost to the seller which is due to any factor beyond the control of the seller.

As many of the prices shown are created in real time they are only valid at the time of creation. The prices may vary at any time due to the dynamic nature of the pricing method. The price is fixed and agreed once the Buyer places the order, although the Seller reserves the right to cancel and offer a full refund within 7 days if, for any reason, the order cannot be fulfilled by the Seller.

Payment terms:

As all products are made to order and bespoke, payment will need to be made prior to order confirmation and despatch.

Payment Method:

Payment is accepted by credit/debit card payment and by BACS/bank transfer (funds will need to be cleared before orders can be commissioned/processed.

Delivery:

The Buyer will select their preferred manufacturer from the Sellers list. The chosen Manufacturer uses various methods of delivery when delivering goods; these include the use of its own vehicles and independent carrier services. In all cases the goods will be delivered to the nominated address specified at time of purchase (although some manufacturers will stipulate certain conditions and indicate their deliver methods at the time of quoting. These will need to be adhered to by the Buyer and failure to do so could result additional charges to the Buyer. It will be the responsibility of the Buyer to ensure that there is adequate labour when transferring goods unloaded from delivering vehicle. Such unloading will be kerbside only and the Seller, manufacturer or third-party carrier will not be responsible for any further movement. 

Any delivery date or delivery times are for guidance only and the Seller shall not be responsible for any cost incurred by the Buyer in the event of a late delivery. Should the Buyer be unavailable to accept the goods at the time of delivery then the Buyer shall bear the cost of any redelivery.

Cancellation Policy

As the products for sale by the Seller are bespoke the Seller is therefore exempt from the trading standards distance selling regulations. Therefore, once the Buyer places an order with the seller; 100% of the payment is required and no refund will be provided if the Buyer cancels the order. Unless cancellation is received and acknowledged during the same working day in which the order is placed. Notification can be, in person, via email, or SMS text message, or any other means will be accepted subject to confirmation in writing. The Seller reserves the right to levy a £30 charge to cover any subsequent administrative expenses.

Returns policy:

The Seller and Buyer have the right to terminate any agreement for any reason, including the ending of services that are already underway. Should the Buyer choose to terminate the sales contract prior to receiving the goods, but after the same day cancellation period, full payment will be retained and non-refundable. However, the Seller will offer a refund (where possible) subject to charging a reasonable fee for the work already performed on the cancelled order, as well as a reasonable administration fee. Therefore, any remaining funds after this assessment will be refunded to the Buyer.

As stated above; since the Seller's products are custom made to specification (bespoke), the distance selling regulations do not apply and refunds will only be provided post-delivery for goods that are deemed to be faulty, contrary to the Sale of Goods Act 1979. Should the Buyer wish to claim a refund based on the product being faulty, the Buyer must notify the Seller within 24 hours of receipt of goods and the product must be returned to the Seller or the Manufacturer (which is to be agreed at the time of notification of potential fault) within fourteen days of receipt for inspection by the Seller (or manufacturer), in the same condition and packaging as received by the buyer, if applicable. Should the product be deemed to be faulty by the Seller, dispatch of the replacement product or a refund within 28 days will be provided. The Seller is to refund shipping costs in such circumstances. 

In the occurrence of a failed or late delivery on a specified date or time advised by the Seller, the Seller is not liable for any direct loss, loss of business or profits (whether the loss of such profits was foreseeable or not, arose in the normal course of things or even if the Buyer had advised the Seller of the possibility of such potential loss). The Seller intends to maintain clear lines of communication with both Manufacturer and Buyer in attempt to eliminate such occurrences and ensure that no party incurs unforeseen expense or inconvenience.

General:

The Seller supplies a natural product and as such these products will contain natural variances in colour with natural defects and character changes from piece to piece. This is the beauty and diversity of timber and all species vary with regard to their uniformity or diversity. It is the responsibility of the Buyer to ensure that they are fully aware when purchasing product/products that they are likely to have variation in colour and texture in any one species supplied. Small samples are not always a true reflection of the overall appearance of the goods and as such can only be used as a guide. In addition; the images shown on the Sellers website are only indicative of the material represented and may not be an accurate visualisation of the physical product. 

It is the responsibility of the Buyer to ensure that the goods are used/installed correctly and the Seller will not be responsible for any misuse or incorrect installation methods. In addition to this the Buyer's chosen application of the product/material will affect its performance, life span and deterioration. Although the Seller offers guidelines for product use and recommended wood species the Seller is not responsible for the performance of the timber. Care, decoration, treatment and method/location of fixings are the responsibility of the Buyer. As a natural product (and no longer living) wood will suffer the effects of exposure to; heat, sunlight, moisture, humidity, weather, traffic and general use in different ways. It is for the Buyer to mitigate such affects and not the responsibility of the Seller. Any advice given by the Seller is for guidance only and is often generic and not necessarily specific the Buyer’s needs. The Seller can offer furthermore specific advice with regard to this if required.

The laws of England and Wales govern these terms and conditions. By accessing this website and buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. The Buyer is therefore advised to re-read this statement on a regular basis. 

Further considerations:

The Seller allows third party companies to advertise on the website. The Seller however only allows products and services that it deems may be of benefit to the Buyer as a related service. Should the Buyer wish to engage with these third-party companies the Seller takes no responsibility for their performance and they do not represent Wooduchoose. The Seller does however carry out checks and requires that such companies are members of regulatory bodies such as Trading Standards Buy with confidence or similar. 

These terms and conditions form part of the Agreement between the Buyer and Seller. The Buyer's accessing of this website and/or undertaking of a booking or agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.